What is a Domain name?
A Domain name means having your own
domain name (http://www.yourname.com) without
having to install expensive server hardware
and software. With a Domain name, you utilize
our server's storage space, however you are
still professionally represented via your own
personal Internet web address domain name
www.yourname.com and by your own personal e-mail
address domain name email@example.com.
I access my domain address with or without the
You will be able to access the domain address
with or without the www in front of the domain
name. Example: [http://www.yourname.com]
or [http://yourname.com] is acceptable, whichever
Do you offer Broadband/Fibre Internet access?
No. You will need an Internet access
in order to maintain your web site and retrieve
email addressed to your site.
Do you handle the domain
Yes. We will contact OpenSRS once
your account is activated to request either
a new domain name registration or a domain name
modification (transferring an existing domain
to our servers). Please DO NOT submit
a registration or modification template to OpenSRS
as this will only delay the process.
I transfer existing domain name to your servers?
Just be sure to specify that you are requesting
a transfer and NOT a new domain. You should
keep the service with your current provider
while waiting for our domain registrar to complete the transfer
process. All e-mail and web pages will still
be accessed from your current site. Once the
domain is successfully transfered, there
is a 24 hour propagation period where visitors
could go to either site. At the end of the 24
hours you should contact your previous host
to have them delete the old domain from their
records and update their DNS tables. If you
use this same provider for your Internet access
you will not be able to access your domain site
until they update their DNS.
long does it take before my domain name is active?
your domain name has
been registered (or transferred, if applicable),
it usually takes about 24 hours before it is
active. All Internet providers must update their
records (DNS tables) to reflect the new site's
do I transfer files to my web site?
can be transferred to the web server via FTP
(File Transport Protocol). If you need FTP,
mail, or other Internet software, visit Download.com
/ Tucows.com. You may also download our recommended
FTP Client Filezilla.
I use my account for commercial purposes?
You can use your account for commercial purposes.
The World Wide Web has become the most efficient
and cost-effective means of making information
available to the users of the Internet community
and we encourage our customers to utilize this
you offer technical support to customers?
Yes. We encourage our
customers to send email to
with questions or concerns regarding their web
service. You may also call our customer support
hotline (+65) 6100-0093 during our office hours.
Your questions will be answered promptly and
long does it take to set up a new account?
accounts are generally set up within 24 hours
from the time we receive your payment. Once
an account is set up an activation notice will
be sent to you via email including your user-ID,
password, and FTP hostname. You can begin uploading
files to your new web site immediately.