|
What is
a Domain name?
A Domain name means having your own domain name (http://www.yourname.com)
without having to install expensive server hardware and software. With a Domain
name, you utilize our server's storage space, however you are still
professionally represented via your own personal Internet web address domain
name www.yourname.com and by your own personal e-mail address domain name you@yourname.com.
 To
Top
Who is
OpenSRS?
OpenSRS
is an independent organization responsible for holding the registration and
routing of Internet domain names. Without them it would be virtually impossible
to maintain sanity on the Internet.
To
Top
Can I
access my domain address with or without the www?
Yes. You will be
able to access the domain address with or without the www in front of the domain
name. Example: [http://www.yourname.com] or [http://yourname.com] is
acceptable, whichever you prefer.
To
Top
Do you
offer dial-up Internet access?
No. You will need an Internet access in order to maintain your web
site and retrieve email addressed to your site.
To
Top
Do you
handle the domain registration process?
Yes. We will contact OpenSRS once your account is
activated to request either a new domain name registration or a domain name
modification (transferring an existing domain to our servers). Please
DO NOT submit a registration or modification template to OpenSRS
as this will only delay the process.
To
Top
Can I
transfer existing domain name to your servers?
Yes. Just be sure
to specify that you are requesting a transfer and NOT a new domain. You should
keep the service with your current provider while waiting for OpenSRS
to complete the transfer process. We will provide you with a temporary IP
address so you can mirror the site on our server. All e-mail and web pages will
still be accessed from your current site. When OpendSRS announces the
completion of the transfer there is a 24 hour propagation period where visitors
could go to either site. At the end of the 24 hours you should contact your
previous host to have them delete the old domain from their records and update
their DNS tables. If you use this same provider for your Internet access you
will not be able to access your domain site until they update their DNS.
To
Top
How long
does it take before my domain name is active?
Once OpenSRS
announces that your domain name has been registered (or transferred, if
applicable), it usually takes about 24 hours before it is active. All
Internet providers must update their records (DNS tables) to reflect the new
site's location.
To
Top
How do I
transfer files to my web site?
Files can be
transferred to the web server via FTP (File Transport Protocol). If you need FTP,
mail, or other Internet software, visit Download.com / Tucows.com.
You may also download our recommended FTP Client Filezilla.
Click here for more...
To
Top
Can I
use my account for commercial purposes?
Yes. You can use
your account for commercial purposes. The World Wide Web has become the most
efficient and cost-effective means of making information available to the users
of the Internet community and we encourage our customers to utilize this
technology.
To
Top
Do you
offer technical support to customers?
Yes. We encourage
our customers to send email to
support@w3hub.com with questions or concerns regarding their web service.
You may also call our customer support hotline (+65) 6100-0093 during our office
hours. Your questions will be answered promptly and courteously.
To
Top
How long
does it take to set up a new account?
New accounts are
generally set up within 24 hours from the time we receive your payment. Once an
account is set up an activation notice will be sent to you via email including
your user-ID, password, and FTP hostname. You can begin uploading files to your
new web site immediately.
To
Top
|
(+1)
866-762-5493 (Toll Free)