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| FAQ (FTP and E-Mail) | ||
Knowledge Base FAQ
cPanel Features FAQ
Help on CGI & Perl Scripts
Flash demo setting up email account on Outlook Express
What FTP software do I need for uploading my files?Any FTP program will work with your account. Here is a list of some commonly used stand-alone FTP clients which have earned high acclaim over the past few years: Popular FTP clients for Windows include: Filzilla http://filezilla.sf.net / http://repo.w3hub.org/FTP Client [View Demo] SmartFTP http://www.smartftp.com/ CuteFTP http://www.cuteftp.com/ WS_FTP http://www.ipswitch.com/Products/WS_FTP/ LeapFTP http://www.leapware.com/ CoffeeCup Direct FTP http://www.coffeecup.com/direct-ftp 
How do I use WS FTP? Host Name/Address: ftp.yourdomain.com User ID: yourusername Password: yourpassword Where do I put my files once I FTP in? All files will go into the public_html (Linux server) & httpdocs (Windows server) directory that you FTP into.
How do I get my page to load automatically?You must name your main loading file "index.html". Be sure to name everything in lowercase, not "INDEX.HTML" . Also, this file must to located in your home directory, which is the first directory you see when accessing the web server via ftp.
How do I create sub-directories?When making a sub directory you should use the make directory "MkDir" function key located on your FTP program. Open up that directory then place all files that need to go in there.
How do I update my web pages?You can create and maintain your web pages, images, and scripts locally and upload them to the web server at your leisure via FTP. You can overwrite existing files or transfer a new file.
FTP stands
for "file transfer protocol" and it's the process of moving files from
your computer to your web server. Generally when you finish creating
your HTML file and save them to your hard drive you'll use an FTP program to save
(or upload) your files to the Internet. Below you'll find a small tutorial
on how to use the program.
Instructions for WSFTPWSFTP is one of the most popular FTP programs used on the web and the one I recommend. You can download it for free here: http://download.cnet.com/downloads/ Type in "WSFTP" in the search box. You'll need: 1) Your Host Name/Address: (it's usually just "yourwebsite.com" or ftp.yourwebsite.com" 2) A user ID and Password: (As indicated in your hosting activation email) Once you have this information, input it into the FTP program. In the Profile Name box, you can put anything here. This is just so you can find your profile again once you start WSFTP the next time. In the Host/Name Address, insert your domain name. You can use yourwebsite.com or ftp.yourwebsite.com. The other two fields are optional. Hit "OK" and you should be connected to your web server within seconds. 
On the left side of WSFTP, you will see a map of your hard drive and on the right side you'll see a map of your files on the server. To push a file from your hard drive to the server, simply highlight (left click) the file you want to upload (on the left). Locate the left and right arrows located between the two screens. Click the arrow that points to the right. The file will now be uploaded and placed your web server. If you want to upload more than one file, hold down the control key while clicking on the files you want to upload. If you want to upload an entire folder, just highlight the folder and push it up with the right arrow. This process also works in reverse. If you want to download the files from your web server to your hard drive, simply highlight the files on the right side of the screen and click the arrow that points towards the left. Notice the two radio buttons located directly underneath the two windows. One says ASCII and the other says Binary. Text files or files that end in .HTML, .CGI, and .TXT files should always be uploaded in ASCII. Graphic files (.gif, jpg and .pdf) should be uploaded in Binary. It's important to note that moving files from either your hard drive or the web server does not delete them from their original location. The only way to delete files is by highlighting them and selecting "Delete" from the corresponding menus. More on that below. WSFTP Menu You'll notice that both windows have their own set of corresponding buttons that look like this:
How to Change Permissions Using CHMODIf you're installing a message board, chat room or any other kind of script that is written in PERL, they need to be protected. CGI scripts are installed on the server end, and if the wrong person were to access them, it could cause damage to your site and possibility even the server. For example, when you install a guestbook or a message board, users will need to have access to WRITE to certain files, but only be able to READ others. If you didn't give them WRITE access, then they wouldn't be able to add new entries to your book or post any new messages on your message board. Here's how to use the CHMOD feature.
To set the file to 777, check every box and hit "OK". 
If you’re asked to set the permissions to any other number then here’s
how to figure out which boxes to check:
The READ box = 4
The WRITE box = 2
The EXECUTE box = 1
Each number represents a column. So if you were asked to set a file to
664, the 6 refers to the Owner column, the 2nd 6 refers to the
Group column and the 4 represents the Execute column.
So to set the file to 664, you would check the READ and WRITE boxes in
the "Owner" column (4 + 2 = 6) Then you’d check the READ and WRITE boxes
in the "Group" column (4 + 2 = 6). And lastly check the READ box in the
"Other" column (4).
Now that you’ve edited the cgi files, uploaded them, and set all the
permissions, your script should be ready run. If you receive
strange errors when trying to run it, then it could be:
How do I publish my Current FrontPage Web? To publish your FrontPage you must:
The starting point for a Web site is called the home page. It is the page that is retrieved and displayed by default when a user visits the Web site. The default home-page name for a server depends on the server configuration. On many Web servers it is index.htm. Let FrontPage Explorer name your first page, which in this case will be default.htm. However, you can use index.htm, index.html, default.html, or default.php if you prefer. All other pages that follow can be named whatever you choose. Example: If you are creating a page on cars then you will let FrontPage Explorer generate the name of the home page or first page for you which would be default.htm. If the next page you generate has to do with Ford Motors then you might want to name the second page fordmotor.htm. Do you see the pattern?
Which FrontPage publisher should I use to publish my files?FrontPage 2000/XP/2003.
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Configuring Outlook and
Outlook Express for your New E-Mail Accounts The
following section explains how to download mail from your account using
Microsoft Outlook or Outlook Express. First, in Outlook Express,
go to the Tools menu. Click on "Accounts..."
Next, click the "Add" button, and then the "Mail..." button 
Put in your name as you want it to appear on your emails and click on "Next" 
Put in your email address, which consists of a user you set up in webmail and @yourdomain.xyz, then click next. 
Server type is POP3 and incoming and outgoing mail servers are mail.yourdomain.com (where yourdomain.com are your domain name and extension such as .com). Then, click on "Next". 
Next, enter your email address as the "Account name". Enter the password you set for this account. Do not check the box "Log on using Secure Password Authentication". 
Now hit Next and then Finish. After you hit Finish, you should see the following window. If not, go to the Tools menu, and click on "Accounts." You should then see this window. In this window, click on your domain until it is highlighted, then click on "Properties." 
Click on the "Servers" tab when the next screen pops up. Now, check the box that says, "My server requires authentication" for Outgoing Server. Click "Okay". You MUST do this step so you can send mail from your domain. 
Now, you're ready to send and receive mail! To set up multiple accounts, follow these steps again. Configuring Netscape Communicator for your New E-Mail Accounts The following section explains how to download mail from your account using Netscape Communicator. First, open Netscape Communicator. On the Edit menu, choose the Preferences option. 
Next, click on the plus sign next to "Mail and Newsgroups" to expand the menu. Click on "Identity." Enter your name as you would it to appear in the "From:" field of your emails. Then enter your email address (the username you set up in webmail, and @yourdomain.xyz, as below). 
Incoming and outgoing mail servers must be set to mail.yourdomain.xyz (where yourdomain.xyz is your domain name and extension). To do this, click on "Mail Servers" on the left. First, for outgoing mail server, put mail.yourdomain.xyz, as the outgoing mail server, and your user name (your email address) as the outgoing mail server user name. Now click on "Add."  In the box that pops up, input mail.yourdomain.xyz as the server name, server type is POP3, and your email address in the user name field. Check the box that says "Remember password." If you would like your mail automatically checked, check the box and specify a time limit. If you like, you may also check the box to automatically download new messages  .
Now, click on the POP tab. Make sure to uncheck the box that says "Leave messages on server." Click "Okay." Now click "Okay" in the boxes until you are back to Netscape. Now you are ready to send and receive mail. 
c. Configuring Common Mail clients for Your New Email Accounts The following section explains how to download mail from your account using a variety of common mail clients. In addition, you will be able to read your mail from our web interface. This is a quick reference and we also provide detailed instructions for individual clients with screenshots included. Please note that your incoming and outgoing mail servers depends on the information sent to you in your setup e-mail. It can either be mail.yourdomain.xyz or just your domain name (no www. or mail., etc.) Please reference your initial e-mail to determine which format to use. A. Outlook Express 1. Open Outlook Express 2. Go to Tools menu and choose Accounts 3. Select the Mail tab and the Add button 4. Setup Wizard will appear. Follow the Wizard until Finish is selected Your incoming and outgoing mail server is either: mail.yourdomain.xxx Your username and password are the ones you set in the webmail interface. 5. Go to "Tools | Accounts" and select the account you just created. Under the "Servers" tab you must check "My Server Requires Authentication" to be able to send mail 6. In some cases, your ISP may require you to use their mail server and/or may block the use our any third-party SMTP servers. Earthlink and MSN are examples of ISP's that restrict SMTP use. In this case you should contact your ISP for assistance in working around this issue 7. Repeat above steps to create multiple e-mail accounts in Outlook Express B. Netscape Communicator Mail (4.xx) 1. Open Netscape Communicator 2. Go to Edit menu and choose Preferences 3. Click on Mail and Groups and the + sign adjacent to it 4. Click on Identity and enter your name and mail address 5. Click on Mail Server and enter the following: Incoming (POP3) and outgoing (SMTP) should be mail.yourdomain.xyz (substitute your domain name) In some cases, your ISP may require you to use their mail server and/or may block the use our any third-party SMTP servers. Earthlink and MSN are examples of ISP's that restrict SMTP use. In this case you should contact your ISP for assistance in working around this issue Choose the POP3 radio button under Mail Server Type 6. Click OK C. General configuration compatible with most mail clients When configuring your mail client, provide the following information: POP3/Incoming and SMTP/outgoing mail server: mail.yourdomain.xxx Username and password: set in the webmail interface when creating accounts In some cases, your ISP may require you to use their mail server and/or may block the use our any third-party SMTP servers. Earthlink and MSN are examples of ISP's that restrict SMTP use. In this case you should contact your ISP for assistance in working around this issue D. The message could not be sent because one of the recipients was rejected by…. If you are getting an error message stating the following: The message could not be sent because one of the recipients was rejected by the server. The rejected e-mail address was email@email.com. Subject 'test', Account: 'any account', Server:'mail.yourdomain.com', Protocol: SMTP, Server Response: '550 not local host 'todomain.com', not a gateway', Port: 25, Secure(SSL): No, Server Error: 550, Error Number: 0x800CCC79 Please follow the following step to resolve the problem. Go to the Tools menu in outlook/outlook express, and click on "Accounts." You should then see this window.In this window, click on your domain until it is highlighted, then click on "Properties."
Click on the "Servers" tab when the next screen pops up. Now, check the box that says, "My server requires authentication" for Outgoing Server. Click "Okay". You MUST do this step so you can send mail from your domain.
Now, you're ready to send and receive mail! To set up multiple accounts, follow these steps again. |
