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W3HUB - Frequently Asked Questions

  • What is Perl?
  • What does IMAP mean?
  • iPhone: Secure Connection Failed – the certificate for user@domain.com may be invalid
  • What does "Transfer of domain" mean?
  • What is the Internet?
  • What is Traffic/Bandwidth/Data Transfer?
  • What is WebStatistics?
  • What is DNS?
  • What is an Auth(authorization) Code?
  • What is a Subdomain?
  • What is SSI (Server Side Includes) ?
  • What is JavaScript?
  • What is SSL (Secure Socket Layer)?
  • What is PHP?
  • What is MySQL Database?
  • What is a Catch-all email account?
  • What is an Auto-responder?
  • What is E-mail forwarding / Aliases?
  • What is WebMail?
  • What is a POP3 e-mail account?
  • How do I update my billing/contact information?
  • What is email?
  • What is phpMyAdmin?
  • how do I rename a table in phpMyAdmin?
  • If my bandwidth is exceeded, will my account be suspended?
  • How to back up Microsoft Outlook (PDF Tutorial)
  • Are IRC Servers and IRC Bots allowed on the server?
  • What is an IP Address?
  • Outlook: There was a problem logging onto your mail server. Your Password was rejected...
  • Outlook: The host 'yourdomain.com' could not be found. Please verify that you have entered the server name correctly...
  • What is FTP Access?
  • How do I backup my database?
  • How do I upgrade my existing hosting plan?
  • Can I connect to MySQL remotely?
  • Can I stop a search engine from crawling all or part of my site?
  • How do I setup Apple Mail to send/receive emails for my domain using Mac Mail?
  • How do I configure my Outlook Express 6.0 to download emails
  • What is an email address?
  • Why do I get Socket Error: 10051, Error Number: 0x800CCC0E
  • How do I configure php.ini settings specifically for my domain?
  • Alternate WebMail direct login (cPanel)
  • Outlook Error - 0X8004210A, 0X800CCC19
  • How do I upload my site using FrontPage?
  • How do I determine if the FrontPage Extensions are Installed?
  • Why are my scripts displaying "500 Internal Server Error"s?
  • What to do if you can't view your site with a browser
  • Can you install a script for me?
  • What does WWW mean?
  • What is the difference between the Internet, WWW and email?
  • What does the @ mean in an email address?
  • How should I write an email address? Can I use CAPITAL LETTERS?
  • What is a domain name?
  • What are the generic top-level domains?
  • What are the country code top-level domains?




    Q: What is Perl?
    What is Perl?

    A: Practical Extraction and Report Language (Perl) is a programming language designed
    for processing text. Because of its strong text processing abilities, Perl has
    become one of the most popular languages for writing CGI scripts. Perl is an
    interpretive language, which makes it easy to build and test simple programs.

    The path to Perl is #! /usr/bin/perl

    Perl is available with any of the web hosting packages at W3HUB.
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    Q: What does IMAP mean?
    What does IMAP mean?

    A: IMAP (Internet Message Access Protocol) is an advanced protocol for sending and
    receiving e-mail. It is a method of accessing e-mail messages which are stored on a
    mail server.

    For example, e-mail stored on an IMAP server can be manipulated using an e-mail client
    like Outlook or Eudora etc, from different computers (at home, in the office or while
    traveling) without the need to transfer messages or files back and forth between the
    computers. This is possible because the messages are stored on the server, unlike
    POP3, where you have to download the messages on to your local system.

    A strong advantage of IMAP over POP3 is the ability for users to setup IMAP folders
    on the server. Incoming mail can then be organized into the correct folder. This is
    especially helpful if the IMAP e-mail account is shared by more than one user.

    Please note: At the moment it is not possible to set up automatic filter
    rules on the server. This means the sorting of the e-mail still has to be done
    manually using your client email program
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    Q: iPhone: Secure Connection Failed – the certificate for user@domain.com may be invalid
    When we add a new POP email account to iPhone, we got an error which said:

    Secure Connection Failed – the certificate for user@domain.com may be invalid

    Then, it asked if he wanted to Cancel or Continue.

    Whenever we clicked Continue, the verifying POP account information just continued processing. It was like the iPhone freezed or hanged.

    A: please perform the following steps to add a new POP email account

    1. Click Settings
    2. Click General
    3. Click Auto-Lock
    4. Click Never (don’t let it go to sleep)
    5. Go back to Settings
    6. Click Mail
    7. Click Add Account
    8. Click Other > POP and fill in the required information
    9. Click Save and wait (Verifying POP account information)
    10. Click Continue when Secure Connection Failed is prompted
    11. Click Continue/Yes if you get either of these message:
    * SSL connection failed, would you like to try without it?
    * Secure Connection Failed…user@domain.com…invalid
    12. It should complete and you’ll see your account added but to complete…
    13. Click the new email account
    14. Scroll down and Click Advanced
    15. Turn off: Use SSL (both incoming and outgoing)
    16. Make sure Authentication is Password
    17. Set Server Port for Outgoing Settings
    18. And you’re done!

    In addition to iPhone email encounters, also got this message when we checking email :

    Cannot Get Mail
    The POP Server “mail.domain.com” does not support X-APOP authentication. Please check your account settings and try again.

    If you get this message, you’ll need to set the Authentication to Password. Please check your settings, it was set to MDA-5albeit only having MD5 Challenge-Response and HTTP MD5 Digest in the Authentication Settings. Anyway, the Authentication settings is found in the Advanced area of your email accounts. This may only happen to your default email account if you’re on POP.
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    Q: What does "Transfer of domain" mean?
    What does "Transfer of domain" mean?

    A: A Registrar is responsible for "Domain Registrations". You can transfer your
    domain to make W3HUB your Registrar. When you initiate a transfer of domain
    we will send you an Authorization e-mail with a confirmation link.

    Transfer of Registrar takes minimum 5-7 days.
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    Q: What is the Internet?
    What is the Internet?

    A: The word 'Internet' is made from the words 'inter-' + 'network'. A network is a collection of fibres or wires connecting various points. The Internet is an international network of millions of computers linked by cable, telephone lines and satellite. It is also sometimes called the 'Net'.
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    Q: What is Traffic/Bandwidth/Data Transfer?
    What is Traffic/Bandwidth/Data Transfer?

    A: Traffic / Bandwidth / Data Transfer refers to the amount of information
    transferred to and from your web site by you and your visitors. The following are
    the factors for your traffic usage:

    1. The amount of traffic you receive (hits to your website).
    2. The size of your site.
    3. The types of files offered on your site.

    If your website is 1 MB including pages and images, and 100 people visited your
    website and viewed ALL the pages, the traffic generated would be approximately
    100 MB.
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    Q: What is WebStatistics?
    What is WebStatistics?

    A: WebStatistics will provide you with a detailed analysis of your website.

    The following is a summary of the information you can view through WebStatistics:

    How many users come to the homepage?
    How often are the pages called up?
    How many pages does the individual user view?
    Which pages do the users go to and when?
    Which pages are seen most often?
    What link or information brought guests to your homepage?
    What browser version is the visitor using?
    What operating system is the visitor using?
    Which countries are the users from?
    Which pages did not load successfully or are missing?

    WebStatistics is included with all hosting packages at W3HUB.
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    Q: What is DNS?
    What is DNS?

    A: DNS (Domain Name Server) is used to map Domain names to IP addresses and vice
    versa. Domain Name Servers maintain central lists of domain name/IP addresses and
    map the domain names in your Internet requests (Internet Explorer Address bar) to
    other servers on the Internet until the specified web site is found.
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    Q: What is an Auth(authorization) Code?
    What is an Auth(authorization) Code?

    A: Auth Code is required for only .info, .org and .us domains.

    The authorization code is a 6 to 16 character code assigned by the Registrar at
    the time the domain name was created. The Auth Code is basically a password for
    the domain. Auth Codes are an extra security measure, ensuring that only the owner
    of the domain can make transfers.

    If you do not know your Auth Code, you can obtain it from your Registrar.

    All .org, .info and .us domains require an "Authorization code".
    You should be able to obtain it from your current Registrar. Please have it ready
    before you initiate a Transfer of domain for .info, .org or .us domains.

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    Q: What is a Subdomain?
    What is a Subdomain?

    A: A Subdomain is a child of a domain and appears as: "example.yourdomain.com"

    For example, w3hub.com has many subdomains to separate different parts of the website.
    forum.w3hub.com is a subdomain and redirects vistors to http://www.w3hub.com/forum/
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    Q: What is SSI (Server Side Includes) ?
    What is SSI (Server Side Includes) ?

    A: Server-Side Include is a type of HTML comment that directs the Web server to
    dynamically generate data for the Web page whenever it is requested.

    Server Side Includes applied to an HTML document, provides for interactive real-
    time features such as echoing current time, conditional execution based on logical
    comparisons, querying or updating a database, sending an e-mail, etc., with no
    programming or CGI scripts.

    An SSI consists of a special sequence of characters(tokens) on an HTML page. As
    the page is sent from the HTTP server to the requesting client, the page is
    scanned by the server for these special tokens. When a token is found, the server
    interprets the data in the token and performs an action based on the token data.

    W3HUB supports SSI in web hosting plans.
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    Q: What is JavaScript?
    What is JavaScript?

    A: JavaScript is a programming language that was developed by Netscape that writes
    commands to your browser when the HTML page is loaded.

    JavaScript is embedded as a small program in a web page that is interpreted and
    executed by the Web browser. JavaScript functions can be called from within a Web
    document, often executed by mouse functions, buttons, or other actions from the
    user. JavaScript can be used to fully control Netscape and Microsoft Web browsers,
    including all the familiar browser attributes.
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    Q: What is SSL (Secure Socket Layer)?
    What is SSL (Secure Socket Layer)?

    A: SSL means Secure Socket Layer. It is a protocol that transmits your communications
    over the Internet in an encrypted form. SSL ensures that the information sent is
    unchanged and sends it only to the server you intended to send it to. E-Commerce
    sites frequently use SSL technology to safeguard credit card information.
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    Q: What is PHP?
    What is PHP?

    A: Hypertext Preprocessor (PHP) is a server-side, HTML embedded scripting language
    used to create dynamic Web pages. In an HTML document, PHP script is enclosed
    within special PHP tags. Because PHP is embedded within tags, the author can jump
    between HTML and PHP instead of having to rely on heavy amounts of code to output
    HTML. PHP is executed on the server.

    PHP's strength lies in its compatibility with many types of databases. PHP can
    talk across networks using IMAP, SNMP, NNTP, POP3, or HTTP.

    PHP is available with any of the web hosting packages at W3HUB.
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    Q: What is MySQL Database?
    What is MySQL Database?

    A: MySQL is an open source RDBMS that relies on SQL for processing the data in the
    database. MySQL provides APIs for the languages C, C++, Eiffel, Java, Perl, PHP
    and Python. MySQL is most commonly used for Web applications and for embedded
    applications and has become a popular alternative to proprietary database systems
    because of its speed and reliability.

    MySQL is available with any of the web hosting packages at W3HUB.
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    Q: What is a Catch-all email account?
    What is a Catch-all email account?

    A: E-mails to you will always be delivered, even if they have the wrong address! With catch-all function, incoming e-mails with misspelled or incorrect names
    will go to a special account rather than being returned as "undeliverable".
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    Q: What is an Auto-responder?
    What is an Auto-responder?

    A: If you are on vacation, unavailable, or just want to let your customers know that
    you have received their e-mail, you can set up an auto-responder to inform them.
    You can even arrange an individual responder with up to 1000 characters for every
    e-mail address!

    An auto-responder is a feature that allows you to automatically generate
    customized responses whenever a specific email address receives an email.
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    Q: What is E-mail forwarding / Aliases?
    What is E-mail forwarding / Aliases?

    A: You can easily divert all e-mails received under your domain addresses to any
    other external e-mail address.

    For example:
    If you set up an e-mail address info@mydomain.com, you can forward it to
    thomas@yahoo.com or thomas@hotmail.com
    E-mails sent to info@mydomain.com will automatically be redirected to your
    Yahoo or Hotmail account.
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    Q: What is WebMail?
    What is WebMail?

    A: WebMail enables the access to e-mails, wherever and whenever you
    need them. There is no additional software to install. You can check your e-mails
    using any PC with internet access, no matter what browser - and from anywhere in
    the world!

    For cPanel users, simply logon to your WebMail via:
    eg. http://mydomain.com/webmail

    username as the full email address eg. thomas@mydomain.com

    For Plesk users, simply logon to your WebMail via:
    eg. http://webmail.mydomain.com

    username as the full email address eg. thomas@mydomain.com
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    Q: What is a POP3 e-mail account?
    What is a POP3 e-mail account?

    A: POP3 mailboxes reside on a POP3 server. The emails in these mailboxes can be
    retrieved on to your PC by using an e-mail client (or mail program). Mail clients
    include Microsoft's Outlook and Outlook Express. The mail client uses POP3 to copy
    the mail from your POP3 mailbox to your PC. Once the mail has been retrieved you
    do not need to be connected to the internet while it is being read, as the mail
    client will be reading the retrieved mail on your PC.
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    Q: How do I update my billing/contact information?
    How do I update my billing/contact information?

    A: All W3HUB customers may access to their Member login at:

    https://www.w3hub.com/login/

    You will need to login with your default account username and password.

    We strongly advise all our custohmers to keep their contact information updated, eg. email address, telephone number and mailing address.

    This will ensure that you will be reach you in the event such as promotions, account expiry and etc.
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    Q: What is email?
    What is email?

    A: Email is short for "electronic mail". It is a service for sending messages and files from one computer to another computer. The computers can be within one company or anywhere in the world. The messages travel almost instantaneously. Email is also sometimes spelt "e-mail".
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    Q: What is phpMyAdmin?
    What is phpMyAdmin?

    A: phpMyAdmin is a tool written in PHP intended to handle the administration of MySQL
    over the Web. It can create/drop/alter tables, delete/edit/add fields, execute any
    SQL statement, manage keys on fields, manage privileges, export data into various
    formats and is available in 47 languages.

    phpMyAdmin is available with any of the web hosting packages at W3HUB.
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    Q: how do I rename a table in phpMyAdmin?
    how do I rename a table in phpMyAdmin?

    A: Here is a step-by-step for renaming a table:

    1. Log into cPanel

    2. Click on "MySQL Databases"

    3. On the page that loads, click on the "phpMyAdmin" link at the bottom. This should load a new window.

    4. In this new window, select the DB that contains the table you want to modify from the drop down menu at the left (in the darker blue).

    5. The screen should refresh with all of the tables in that DB. On the table you want to modify, click the Properties button, which is in the "Action" column, and it's the 4th icon from the left (little blue hand with a piece of paper).

    6. At the top of the page now click the blue "Operations" link.
    7. On the page that loads, the second item should be "rename table to." Enter the new name and hit "Go"
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    Q: If my bandwidth is exceeded, will my account be suspended?
    If my bandwidth is exceeded, will my account be suspended?

    A: Yes, your website will be suspended once the bandwidth usage for your hosting account touches 100%. Our automated system on the server sends notifications to a user whose bandwidth usage has crossed 80 % of the allocated bandwidth. Such notifications are sent thrice and the particular user can upgrade his/her hosting account to a plan with higher bandwidth allocation by only paying the price difference between the two plans. If a user ignores those notifications then his/her account would be suspended by the server after 100% bandwidth is used up before the end of the month. Suspension will remain until the bandwidth meter is reset in the new month or until the account is upgraded to a web hosting plan with a greater bandwidth limit.
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    Q: How to back up Microsoft Outlook (PDF Tutorial)
    How to back up my emails in Microsoft Outlook 2000/2003 & Outlook Express?

    A: This tutorial is designed to provide a quick and easy way to back up your Microsoft® Outlook® or Outlook Express® e-mail. For many of us, our e-mail is our lifeline to our business. It is important to make regular backups in case of a hardware or software failure. You never know how important your e-mail is until you lose it.

    This tutorial will also provide a means to easily restore you e-mail and contacts. For example, you may need to restore your e-mail and contacts following a system rebuild or you may simply want to move your information to a different computer.

    Please download the Tutorial PDF Document at:
    Download Now (Right Click Save As)
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    Q: Are IRC Servers and IRC Bots allowed on the server?
    Are IRC Servers and IRC Bots allowed on the server?

    A: IRC servers or IRC bots are not allowed.
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    Q: What is an IP Address?
    What is an IP Address?

    A: The Internet Protocol address or IP Address is a numerical identifier for a computer (server) attached to the internet. An IP Address is four numbers separated with periods and is typically a 12 digit number.
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    Q: Outlook: There was a problem logging onto your mail server. Your Password was rejected...
    Outlook: There was a problem logging onto your mail server. Your Password was rejected. Account: 'yourdomain.com', Server: 'yourdomain.com', Protocol: POP3, Server Response: '-ERR Password failed for email1', Port: 110, Secure(SSL): No, Server Error:

    A: The POP3/IMAP account name (mailbox name) is not correct.
    - Ensure the account / username follows the format: address@domain.com

    The POP3/IMAP password is not correct.

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    Q: Outlook: The host 'yourdomain.com' could not be found. Please verify that you have entered the server name correctly...
    Outlook: The host 'yourdomain.com' could not be found. Please verify that you have entered the server name correctly. Account: 'yourdomain.com', Server: 'yourdomain.com', Protocol: POP3, Port: 110, Secure(SSL): No, Socket Error: 11001, Error Number: 0

    A: The POP3/IMAP (incoming mail server) is incorrectly typed.

    Change the POP3/IMAP (incoming mail server) to: your mailbox name
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    Q: What is FTP Access?
    What is FTP Access?

    A: The objective of FTP (File Transfer Protocol) is to transfer files and data
    reliably and efficiently from one place to another. You would use FTP to upload or
    move files from your system to the your web space.

    There are many tools available for FTP. A few of them are:
    WS-FTP
    WISE-FTP
    CUTE-FTP
    FETCH
    INTERNET EXPLORER

    FileZilla can be downloaded from your W3HUB account for free.
    To download it: Login to your Control Panel. Click on "Downloads" from navigation menu. Please read the Agreement and then accept the agreement
    to gain access to the download area. Now the software for download will pop up.

    FTP access is included with all hosting plans at W3HUB
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    Q: How do I backup my database?
    How do I backup my database?

    A: You can backup your database using the PHPMyAdmin feature in your control panel. In PHPMyAdmin, select the database you want to backup and select "Export" tab on the right screen.

    Choose the tables you wish to backup (or "Select All" for all tables). Scroll down and tick "Save File As..." and click on the "Go" button.

    Simply save the database that begins to download, on your local computer.
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    Q: How do I upgrade my existing hosting plan?
    How do I upgrade my existing hosting plan?

    A: You may upgrade or purchase additional domain name for your hosting plan via your W3HUB Member login at:

    https://www.w3hub.com/login/

    You will need to login with your default account username and password

    Alternatively you may contact our sales team via email or phone:

    E-mail: sales@w3hub.com
    Phone: (+65) 6100-0093
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    Q: Can I connect to MySQL remotely?
    Can I connect to MySQL remotely?

    A: Yes, you can connect to your MySQL database remotely using a client such as MySQL-Front at http://www.mysqlfront.de or MySQL Administrator at http://dev.mysql.com/downloads/administrator/

    Please remember to enter your own IP address (where you are connecting from) or % for a wildcard in the Access Hosts area in Cpanel's MySQL databases. Additionally, you must create a database as well as a user and then add the user to the database prior to establishing a connection.

    Your database name and username will be Cpanelusername_databasename and Cpanelusername_databaseuser respectively. The password will be the password for the user you created. The hostname should be your domain name.

    The port is 3306
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    Q: Can I stop a search engine from crawling all or part of my site?
    Can I stop a search engine from crawling all or part of my site?

    A: Yes. You can use a text editor to create a robots.txt file in the main folder of your site which tells search engine what they may and may not search. Search engine look for this file before doing anything.

    Example:

    User-agent: *
    Disallow: /

    Would not let any spiders search anywhere. The asterisk wildcard means "All".

    User-agent: googlebot
    Disallow: mypics.htm
    Disallow:/images/

    Would specifically ban Google from searching both mypics.htm and the /images folder.

    Search the Internet for more information on using robots.txt files.
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    Q: How do I setup Apple Mail to send/receive emails for my domain using Mac Mail?
    How do I setup Apple Mail to send/receive emails for my domain using Mac Mail?

    A: Please note , You will need your email server settings to set up your email program.
    whenever you see "yourdomain.com" replace it with your actual domain name.

    1. Open Mail.
    2. In the Full Name field, type your name.
    3. In the Email Address field, type your full email address (e.g., johndoe@yourdomain.com).
    4. In the Incoming mail server field, type your Incoming mail server (POP) (yourdomain.com).
    5. Click the arrow box on the Account Type pop-up list and choose POP.
    6. In the User Name field, type your full email address (e.g., johndoe@yourdomain.com).
    7. In the Password field, type your email password.
    8. In the Outgoing Mail Server (SMTP) field, type yourdomain.com.
    9. Click the OK button.

    Note: At this point, Mail will attempt to contact the mail server. If it fails, click the Continue button on the warning message that appears to continue with the set up.

    10. Click the No button.
    11. Click the No button.
    12. From the Mail menu, choose Preferences.
    13. Click the Accounts icon.
    14. Click the arrow box on the Outgoing Mail Server (SMTP) pop-up list and choose Add Server.
    15. In the Outgoing Mail Server field, type yourdomain.com.
    16. Click the arrow box on the Authentication pop-up list and choose Password.
    17. In the User Name field, type your full email address (e.g., johndoe@yourdomain.com).
    18. In the Password field, type your password.
    19. Click the OK button.
    20. Close the Accounts window.
    21. Click the Save button.
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    Q: How do I configure my Outlook Express 6.0 to download emails
    How do I configure my Outlook Express 6.0 to download emails

    A: The following values will be used in the example setup instructions:

    POP3 Mail Server: mail.yourdomain.com
    SMTP Mail Server: mail.yourdomain.com
    E-mail Address: name@yourdomain.com
    Username: name@yourdomain.com
    Password: 12345

    In Outlook Express 6.0:

    1. Click "Tools"
    2. Click "Accounts..."
    3. Click "Add"
    4. Click "Mail"
    5. In "Display name:" type: name@yourdomain.com
    6. Click "Next"
    7. For "My incoming mail server is a" select: POP3
    8. For "Incoming mail (POP3, IMAP or HTTP) server:" type: mail.yourdomain.com
    9. For "Outgoing mail (SMTP) server:" type: mail.yourdomain.com
    10. For "Account name:" type: name@yourdomain.com
    11. For "Password:" type: 12345
    12. Check "Remember password"
    13. Make sure "Log on using Secure Password Authentication (SPA)" is *NOT* checked
    14. Click "Next"
    15. Click "Finish"
    16. Highlight "mail.yourdomain.com" from the list
    17. Click "Properties"
    18. Click the TAB "Servers"
    19. Check "My server requires authentication"
    20. Click "Settings"
    21. Select "Use same settings as my incoming mail server"
    22. Click "OK"
    23. Click "OK"
    24. Click "Close"
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    Q: What is an email address?
    What is an email address?

    A: Every user on the Internet has a unique e-mail address.
    It is a name that identifies an electronic post office box on a network where e-mail can be sent. On the Internet, all e-mail addresses have the form:
    anything@domain.com

    For example, webmaster@w3hub.com
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    Q: Why do I get Socket Error: 10051, Error Number: 0x800CCC0E
    Why do I get Socket Error: 10051, Error Number: 0x800CCC0E

    A: The following error message is displayed when attempting to send e-mail: The connection to the server has failed. Account 'mail.yourdomain.com', Server: 'mail.yourdomain.com', Protocol: SMTP, Port: 25, Secure(SSL): No, Socket Error: 10051, Error Number: 0x800CCC0E.

    Resolution:
    Your ISP may be blocking port 25. This forces all of their customers to use their SMTP mail server to send e-mail. ISP's will often block port 25 so they can control SPAM going through their system. Port 25 is the common port that is used for SMTP service.

    You will need to configure your mail client to use port 26 (SMTP)
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    Q: How do I configure php.ini settings specifically for my domain?
    How do I configure php.ini settings specifically for my domain?

    A: PHP is configured to run using the suPHP apache module. This means that scripts will run as the owner of the domain (as opposed to the webserver user). The other benefit of this configuration is that each domain can have its own php.ini file to override default settings.

    To setup your php.ini file, create an .htaccess file in the public_html directory and add the line:

    suPHP_ConfigPath /home/username/public_html

    Then create a php.ini file in the public_html directory and add the line

    register_globals = Off

    Now PHP will be configured not to set variables corresponding to query parameters/form data (you would use $_GET, $_POST and $_REQUEST instead).

    Other PHP settings can be configured in an equivelant manner.

    *Note: The php.ini file must be in the same directory as the .htaccess file or else this will not work.
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    Q: Alternate WebMail direct login (cPanel)
    Alternate WebMail direct login (cPanel)

    A: The following is an alternate method to create redirection for a subdomain to redirect to webmail client directly.
    First you need to create the subdomain that you want to have redirect to your chosen or preferred Webmail client.

    To do this follow these steps:

    1. Login in to your cpanel interface.
    2. Select the Subdomain option, and create the subdomain. (ex: webmail.yourdomain.com)
    3. Once it has been created, go to the File Manager option of the cPanel.
    4. Navigate to public_html by selecting the folder image beside the text 'public_html'
    5. Navigate to the folder that was create by your subdomain. (in the case of the example it would be the 'webmail' folder)
    6. Once inside this directory, you will either see or need to create an .htaccess file.

    *if it is not there proceed to step a: (if it already exists proceed to step d)

    a. create it by selecting the 'Create New File' option.
    b. a menu appears in the top right corner of the File Manager interface. Choose 'Text Document' and call it:
    '.htaccess' without the quotes.
    c. File Manager will now refresh and you will then see your new file in the listing of that directory.
    d. click on the text title for the .htaccess file on the left side of the screen, and a menu appears in the top right of the screen.
    e. choose the 'Edit File' option. a new window opens.
    f. add the following lines:

    To Redirect to the Horde Webmail Client:

    RewriteEngine on
    RewriteCond %{HTTP_HOST} ^webmail.yourdomain.com$ [OR]
    RewriteCond %{HTTP_HOST} ^www.webmail.yourdomain.com$
    RewriteRule ^(.*)$ http://yourdomain.com:2095/horde/$1 [R=301,L]

    To Redirect to the Squirrel Mail Client:

    RewriteEngine on
    RewriteCond %{HTTP_HOST} ^webmail.yourdomain.com$ [OR]
    RewriteCond %{HTTP_HOST} ^www.webmail.yourdomain.com$
    RewriteRule ^(.*)$ http://yourdomain.com:2095/3rdparty/squirrelmail/index.php$1 [R=301,L]

    *NOTE: replace 'yourdomain.com' above with your actual domain name.*

    g. go to the bottom of the page and click 'Save'
    h. now go test the subdomain in your browser.

    Everything should be setup and fully functional.

    You can also use a secure login to the webmail as well, for the line:

    RewriteRule ^(.*)$ http://yourdomain.com:2095/horde/$1 [R=301,L]

    change this to:

    RewriteRule ^(.*)$ https://yourdomain.com:2096/horde/$1 [R=301,L]

    same applies for Squirrel Mail:

    RewriteRule ^(.*)$ http://yourdomain.com:2095/3rdparty/squirrelmail/index.php$1 [R=301,L]

    change this to:

    RewriteRule ^(.*)$ https://yourdomain.com:2096/3rdparty/squirrelmail/index.php$1 [R=301,L]


    More about .htaccess can be found here:

    Apache Tutorial - .htaccess Guide
    http://httpd.apache.org/docs/howto/htaccess.html

    More about .htaccess rewrites can be found here:

    Apache URL rewriting Guide
    http://httpd.apache.org/docs/misc/rewriteguide.html
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    Q: Outlook Error - 0X8004210A, 0X800CCC19
    I can't send/receive email. I'm getting the following error:
    The operation timed out waiting for a response from the receiving (POP) server 0x8004210a
    -or-
    A time-out occurred while communicating with the server 0x800ccc19

    what can I do?

    A: There is a problem in Outlook Express 6 with certain file attachments (or technically called MIME types) when they appear in your POP3 mailbox. Your connection to the mailserver will then time out.
    The solution is to download the Internet Explorer 6 Service Pack 1 from Microsoft which should fix the problem.
    Please see this link to Microsoft Outlook Express 6 Service Pack 1

    Using Outlook Express 6 with Norton Antivirus or McAfee products

    If you have already installed the SP1 for OE6, this problem may still occur when the following conditions are met. First, you have Norton Antivirus 2004, 2003 or 2002 installed. Second, you have "Scan incoming Email" and "Scan outgoing Email" turned on.

    Note: that this may also be true when you use McAfee software products. To prevent this problem when you use NAV and Outlook or Outlook Express, follow the steps below to turn off e-mail scanning.

    1. Quit Outlook or Outlook Express.
    2. Start Norton AntiVirus
    3. Click Options. If a menu appears when you click Options, click Norton AntiVirus. The Norton AntiVirus Options dialog box appears.
    4. In the Internet section, click Email.
    5. Click to clear the "Scan incoming Email" and "Scan outgoing Email" check box.
    6. Click OK and close Norton AntiVirus.
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    Q: How do I upload my site using FrontPage?
    How do I upload my site using FrontPage?

    A: If you want to use FrontPage to manage and edit your primary domain's website, make sure your Front Page extensions are installed/enabled in that section of cpanel.

    Once that's done, open your web like you always do when you want to make changes to it, and publish it to your domain. For the publishing destination, type in your domain exactly as you would in a browser. Include the http://

    You only need publish once. After that, you can open Front Page, click Open...Open Web, and again type in your domain just like you would in a browser.

    This will open your website at the server for editing in Front Page. Open any pages you want to edit, then click the save icon. It'll be saved on the server.

    Another option is to ftp your site normally. If you do so, make sure you upload the _themes, _borders and _derived directories (none of the _vti directories) and also _fpclass and of course any others you've made, including images.
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    Q: How do I determine if the FrontPage Extensions are Installed?
    How do I determine if the FrontPage Extensions are Installed?

    A: Microsoft Knowledgebase article 828909 describes several methods for determining whether the FrontPage server extensions are installed and functioning correctly. This article can be found at

    http://support.microsoft.com/default.aspx?scid=kb;en-us;828909&Product=fp2003

    * Open the Web site in Internet Explorer. On the File menu, click Edit with Microsoft FrontPage. If FrontPage opens a read-only copy of the current Web page without prompting you for the user name and password, the FrontPage Server Extensions probably are not working correctly .

    * Use the "What's that site running?" feature at http://www.netcraft.com

    * Use a web browser to view the contents of the htdocs/_vti_inf.html file

    * Place a FrontPage hit counter on a page and see whether it works

    * If you try to browse to http://yourdomain.com/_vti_bin/shtml.dll or http://yourdomain.com/_vti_bin/shtml.exe , you should receive the following error message if the FrontPage Server Extensions are running : "Cannot run the FrontPage Server Extensions on this page:".

    If you receive a different error message, the FrontPage Server Extensions are not running.
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    Q: Why are my scripts displaying "500 Internal Server Error"s?
    Why are my scripts displaying "500 Internal Server Error"s?

    A: CGI scripts need to be uploaded in ascii format. Delete the uploaded
    file and re-upload in ascii. Uploading in binary (or image) format is
    usually the cause of the error.

    Also check the file permissions on the script and make sure that they
    are set to 755. You can change the permissions through your FTP client
    or by clicking on the filename in cPanel's File Manager and clicking
    'Change Permissions' on the right hand side.
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    Q: What to do if you can't view your site with a browser
    What to do if you can't view your site with a browser
    Step-By-Step Check:

    A: Check that your DNS has fully propagated

    If you have just recently set up your hosting account with us, your site DNS records may not have fully propagated yet. It generally takes 24-72 hours for all the root servers around the world to update any changes in your DNS records. If you have a name based hosting account, try pointing to http://yourIP/~username using the IP and username provided in your Activation Email. If you have an IP based hosting account, try pointing to http://yourIP. Assuming you have uploaded your site files to the server properly, you should be able to see your site. If so, it just means you will have to wait a bit longer for DNS to fully propagate.

    For customer with existing domain name, please ensure that your have accepted any domain transfer request.

    Try surfing other sites

    Try pointing to other sites in your browser. It's entirely possible your ISP is experiencing connectivity problems, in which case the issue is with your Internet connection rather than your site's connectivity.

    Check our Server Status Page

    Point your browser to our Server Status Page. You will be able to check the state of our server.

    Ask a friend to view your site

    Ask a friend (who preferably uses a different ISP than you) to try viewing the site. It will be a good indication as to whether the problem is with your connection or your ISP.

    Ping your site

    Try pinging your site. Ping is a program that "bounces" a request off of another computer/server over the internet to see if the remote computer is responding. To ping your site, click Start>Run and enter command. Click OK. Then type ping yoursite.com (where yoursite.com is your actual domain). Hit Enter on your keyboard. The results will show 4 attempts to send a packet to your site. If your site is reachable, it will show no lost packets.

    Do a traceroute

    Perform a traceroute on your site. A traceroute is a utility which allows you to literally trace your connection to a server/computer. It measures the time it takes to reach each point needed for the connection. There are many online tools which will allow you to perform the traceroute. Alternatively, you can do it yourself. To traceroute your site, click Start>Run and enter command. Click OK. Then type tracert yoursite.com (where yoursite.com is your actual domain). Hit Enter on your keyboard. The results will show you the number of hops between your local computer and your site server. It can give you a good indication of any connectivity disruption along the way.

    Contact Us
    If the problem still persist, you may contact our customer support team either via email or phone.

    Office Hour 9am - 6pm, GMT+8
    Tel: (+65) 6100-0093 / 67490-862 (Singapore)
    USA: (+1) 866-762-5493 (Toll-Free)

    Email: support@w3hub.com
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    Q: Can you install a script for me?
    Can you install a script for me?

    A: 3rd Party Script installation is charged at $75/hour per script. Please note that we will need to review the script prior to installation.
    We can then provide you with a quote.

    Send an email to sales@w3hub.com with your account username, authorization to charge your credit card, and the last 4 digits of your credit card if you require installation services.
    Please provide the location of the script and also the directory you would like it installed.
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    Q: What does WWW mean?
    What does WWW mean?


    A: WWW are initials that stand for World Wide Web. A 'web' is a network of fibres or cables connecting different points. (Spiders make webs to catch flies.) The Web is one of the services available on the Internet. It lets you access millions of pages through a system of hyperlinks. Because it is 'world-wide', it was originally called the World Wide Web or WWW.
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    Q: What is the difference between the Internet, WWW and email?
    What is the difference between the Internet, WWW and email?

    A: The Internet is the physical system (computers, wires, connections etc). WWW (the World Wide Web) and email are services that you use when connected to the Internet. There are other services on the Internet, such as FTP (File Transfer Protocol) and News Groups.
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    Q: What does the @ mean in an email address?
    What does the @ mean in an email address?

    A: The symbol @ in English means 'at'. (It is often used for prices: '5 pens @ $1' means '5 pens at a price of $1 each'.) So 'example@englishclub.com' means 'Example at EnglishClub.com'. The symbol @ is usually called the 'at sign' in English.
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    Q: How should I write an email address? Can I use CAPITAL LETTERS?
    How should I write an email address? Can I use CAPITAL LETTERS?

    A: Yes. You can write an email address with CAPITAL LETTERS or with small letters, or with a mixture of the two. It doesn't matter whether you use small letters or capital letters. For example, if someone tells you to write to GoodExample@ENGLISHCLUB.COM, it's okay to write to goodexample@englishclub.com. You can use all the 26 letters of the alphabet, plus hyphens (-), underscore (_) and full stop (.), plus of course the at sign (@). For example, all the following are possible (but of course, you must be sure that the email address exists):
    goodexample@englishclub.com
    GoodExample@ENGLISHCLUB.COM
    good-example@EnglishClub.com
    good.example@englishclub.com
    GOOD_EXAMPLE@ENGLISHCLUB.COM
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    Q: What is a domain name?
    What is a domain name?

    A: A domain name is a unique name used to identify and locate computers on the Internet. A domain name provides an easy-to-remember Internet address, which computers translate into numeric IP (Internet Protocol) addresses used by the Internet. An IP address like 216.205.67.185 is good for computers but difficult for humans to remember. But humans can easily remember a domain name like englishclub.com in http://www.englishclub.com.
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    Q: What are the generic top-level domains?
    What are the generic top-level domains?

    A: The multi-letter top-level domains (like .COM, .NET, .ORG etc) are called generic top-level domains (gTLDs). Click here for a long list.
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    Q: What are the country code top-level domains?
    What are the country code top-level domains?

    A: There is a 2-letter top-level domain for each country (for example: .FR for France, or .JP for Japan). These are called country code top-level domains or ccTLDs.

    Afghanistan AF
    Albania AL
    Algeria DZ
    American Samoa AS
    Andorra AD
    Angola AO
    Anguilla AI
    Antarctica AQ
    Antigua and Barbuda AG
    Argentina AR
    Armenia AM
    Aruba AW
    Australia AU
    Austria AT
    Azerbaijan AZ
    Bahamas BS
    Bahrain BH
    Bangladesh BD
    Barbados BB
    Belarus BY
    Belgium BE
    Belize BZ
    Benin BJ
    Bermuda BM
    Bhutan BT
    Bolivia BO
    Bosnia-Herzegovina BA
    Botswana BW
    Bouvet Island BV
    Brazil BR
    British Indian Ocean Territory IO
    Brunei Darussalam BN
    Bulgaria BG
    Burkina Faso BF
    Burundi BI
    Cambodia KH
    Cameroon CM
    Canada CA
    Cape Verde CV
    Cayman Islands KY
    Central African Republic CF
    Chad TD
    Chile CL
    China CN
    Christmas Island CX
    Cocos (Keeling) Islands CC
    Colombia CO
    Comoros KM
    Congo CG
    Cook Islands CK
    Costa Rica CR
    Croatia (Hrvatska) HR
    Cuba CU
    Cyprus CY
    Czech Republic CZ
    Czechoslovakia CS
    Denmark DK
    Democratic Republic of Congo CD
    Djibouti DJ
    Dominica DM
    Dominican Republic DO
    East Timor TP
    Ecuador EC
    Egypt EG
    El Salvador SV
    Equatorial Guinea GQ
    Estonia EE
    Ethiopia ET
    Falkland Islands (Malvinas) FK
    Faroe Islands FO
    Fiji FJ
    Finland FI
    France FR
    France (European Territory) FX
    French Guyana GF
    French Polynesia PF
    French Southern Territories TF
    Gabon GA
    Gambia GM
    Georgia GE
    Germany DE
    Ghana GH
    Gibraltar GI
    Greece GR
    Greenland GL
    Grenada GD
    Guadeloupe (French) GP
    Guam (US) GU
    Guatemala GT
    Guinea GN
    Guinea-Bissau GW
    Guyana GY
    Haiti HT
    Heard and McDonald Islands HM
    Honduras HN
    Hong Kong HK
    Hungary HU
    Iceland IS
    India IN
    Indonesia ID
    Islamic Republic of Iran IR
    Iraq IQ
    Ireland IE
    Israel IL
    Italy IT
    Ivory Coast (Côte D'Ivoire) CI
    Jamaica JM
    Japan JP
    Jordan JO
    Kazakhstan KZ
    Kenya KE
    Kiribati KI
    Kuwait KW
    Kyrgyzstan KG
    Laos (People's Democratic Republic) LA
    Latvia LV
    Lebanon LB
    Lesotho LS
    Liberia LR
    Libya (Libyan Arab Jamahiriya) LY
    Liechtenstein LI
    Lithuania LT
    Luxembourg LU
    Macau MO
    Macedonia MK
    Madagascar MG
    Malawi MW
    Malaysia MY
    Maldives MV
    Mali ML
    Malta MT
    Marshall Islands MH
    Martinique (French) MQ
    Mauritania MR
    Mauritius MU
    Mexico MX
    Micronesia FM
    Moldavia MD
    Monaco MC
    Mongolia MN
    Montserrat MS
    Morocco MA
    Mozambique MZ
    Myanmar MM
    Namibia NA
    Nauru NR
    Nepal NP
    Netherland Antilles AN
    Netherlands NL
    Neutral Zone NT
    New Caledonia (French) NC
    New Zealand NZ
    Nicaragua NI
    Niger NE
    Nigeria NG
    Niue NU
    Norfolk Island NF
    North Korea KP
    Northern Mariana Islands MP
    Norway NO
    Oman OM
    Pakistan PK
    Palau PW
    Panama PA
    Papua New Guinea PG
    Paraguay PY
    Peru PE
    Philippines PH
    Pitcairn PN
    Poland PL
    Polynesia (French) PF
    Portugal PT
    Puerto Rico (US) PR
    Qatar QA
    Reunion (French) RE
    Romania RO
    Russian Federation RU
    Rwanda RW
    Saint Helena SH
    Saint Kitts Nevis Anguilla KN
    Saint Lucia LC
    Saint Pierre and Miquelon PM
    Saint Tome and Principe ST
    Saint Vincent and the Grenadines VC
    Samoa WS
    San Marino SM
    Saudi Arabia SA
    Senegal SN
    Seychelles SC
    Sierra Leone SL
    Singapore SG
    Slovak Republic (Slovakia) SK
    Slovenia SI
    Solomon Islands SB
    Somalia SO
    South Africa ZA
    South Korea KR
    Soviet Union SU
    Spain ES
    Sri Lanka LK
    Sudan SD
    Surinam SR
    Svalbard and Jan Mayen Islands SJ
    Swaziland SZ
    Sweden SE
    Switzerland CH
    Syria (Syrian Arab Republic) SY
    Tajikistan TJ
    Taiwan TW
    Tanzania TZ
    Thailand TH
    Togo TG
    Tokelau TK
    Tonga TO
    Trinidad and Tobago TT
    Tunisia TN
    Turkey TR
    Turkmenistan TM
    Turks and Caicos Islands TC
    Tuvalu TV
    Uganda UG
    Ukraine UA
    United Arab Emirates AE
    United Kingdom UK
    United States of America US
    United States Minor Outlying Islands UM
    Uruguay UY
    Uzbekistan UZ
    Vanuatu VU
    Vatican City State VA
    Venezuela VE
    Vietnam VN
    Virgin Islands (British) VG
    Virgin Islands (US) VI
    Wallis and Futuna Islands WF
    Western Sahara EH
    Yemen YE
    Yugoslavia YU
    Zambia ZM
    Zimbabwe ZW

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