Unmanaged Server
(Customer’s Preferred Operating System)		FREE
  • Customer’s preferred Operating System and Applications (eg., Windows Server, FreeBSD, Ubuntu)
  • Full root/administrator access giving total freedom for customization
  • Backup of the server is at Customer’s preferred arrangement
  • Adhoc Professional Service from W3HUB SGD120/hour (Contact W3HUB for professional service quote)
  • IP-over-KVM access is optional. (Contact W3HUB for more information)
BasicServer Management
(CentOS + cPanel/WHM)		FREE
  • Comes with easy-to-use cPanel/WHM web-based panel management interface
  • Comes with 5 tickets/month
  • 4 Hours SLA with 24×7 Phone and Email Support
    Email Services configuration assistance (Up to 20 Email Accounts)
  • Assistance with upgrading/downgrading of Apache and PHP version builds only
  • Proactive critical security patching of operating system components
  • Proactive kernel upgrades
Complete Server Management
(Customer’s Preferred Operating System)		SGD 150/month
  • Inclusive of Basic Server Management
  • Comes with 10 tickets/month
    2 Hours SLA for 24×7 Phone and Email Support
  • Email Services configuration assistance (Up to 50 Email Accounts)
  • Assistance with installation of web applications within the LAMP (Linux, Apache, MySQL, PHP) stack environment
  • Assistance with upgrading/downgrading of Apache and PHP version builds only
  • Additional support for ffMPEG, Memcache, APC environments
  • Assistance with PCI-compliance configuration and settings
  • Proactive service monitoring (every 5minutes with Emergency Problem Resolution) up to 1 website URL only
  • SpamGuard (Cloud-level Enterprise Antispam Solutions) coverage for 1 Domain Name only
  • Installation and configuration of Software Firewall
  • Installation and configuration of Software IPS/IDS
  • Installation and configuration of Anti-Malware Threat Management System
  • Daily file change monitoring system with customized alerts for account owners