Credit Request and Payment Procedures
In order to receive a credit, Customer must make a request for by sending an e-mail to firstname.lastname@example.org. Each request in connection with this SLA must include the following customer information:
My Account Username:
Date and Time:
Credit request must be received by W3HUB within 30 working days at the time of unavailability of the relevant Service. If the unavailability is confirmed by W3HUB, credits will be applied within 30 days of W3HUB’ receipt of Customer’s credit request.
Not withstanding anything to the contrary herein, the total amount credited to Customer in a particular month under this SLA shall not exceed the total hosting fee paid by Customer for such month for the affected Service(s).
Note: Credits are not refundable and can be used only towards future billing charges.